Frequently Asked Questions
Mobile Manager FAQ
Mobile Manager Licensing FAQ
Mobile Device MC50 FAQ
RMS Extensions Licensing FAQ
Web Integrator FAQ
Mobile Manager FAQ
I am getting a message that says "An exception
occurred in the onafterinstall event handler of CustomDeploymentActions.CustomDeploymentActions. ->Object reference not
set to an instance of an object"
This error is primarily seen during the installation of Mobile Manager. Please
verify Microsoft Retail Management System POS is installed and configured to
PC before installing Mobile Manager.
I am getting a message that says "Invalid Login" when I try to log into Mobile Manager, I am using my RMS login "user ID" and
"password". What do I need to do differently?
The current version of
Mobile Manager uses the cashiers RMS "User ID". The password is set
in the Mobile Cashier Manager application included on the PC which Mobile
Manager was originally installed. This is generally left blank by default
until otherwise configured using Mobile Cashier Manager. NOTE: Both
are case-sensitive.
I am getting a
message that says "Could not retrieve cashier information from database:
Invalid object name 'NWT_MobileCashier'." I have verified I am using the
correct "user ID" and "password". Why am I getting this
error?
This error is caused when
the 'NWT_MobileCashier' table is missing from the database. We will first
need to uninstall Mobile Manager from the PC. Next, delete the registration
keys which configure Mobile Manager to the required database "From
the PC select (Start > My Computer > C:\Documents and Settings\All
Users\Application Data\New West Technologies) and delete the database
registry fileRMSDatabaseConfiguration.xml." Last, reinstall Mobile Manager.
Mobile Manager
has become unresponsive, and the mobile device seems completely frozen. How
can I fix this?
When the device appears
to have frozen, the best recourse is to soft reset. It is important that you
only soft reset because a hard reset will remove Mobile Manager from the
handheld device. Also, do not remove the battery to reset the device. Windows
Mobile 2003 stores applications in RAM so removing the battery results in the
program being lost from memory. Refer to the Product Manual for
instructions on how to reset your device.
Mobile Manager
has disappeared from my start menu and I can't seem to locate the program
anywhere on the handheld. What's wrong?
It sounds like the device
has been hard reset. This can happen unintentionally. For instance, if the
battery is allowed to completely discharge or if it is removed from the
device, this may cause programs to be lost. Unfortunately, this is the result
of the Windows Mobile 2003 operating system so the best defense is to charge
your device on a regular basis and NEVER remove the battery. If your
device has been hard reset and your Mobile Suite installation has been lost,
(click here) to go to
our online deployment guide for instructions on reinstallation.
The scanner has stopped scanning
For most devices this can usually be resolved by performing a soft reset on your handheld device. Please refer to the Product
Manual for instructions on how to perform a soft reset. NOTE: You
will first want to save any unsaved information.
I am getting a message that says "Connection failed. Please verify your network connectivity and that port 1433 is not blocked by any firewalls.SQLException" What causes this error?
This error is caused by a
variety of known issues. We will first need to test database connection while
PDA is syncronized with PC to determine if it is a wireless connection issue
or not. If connection from cradle is successful, this may be a wireless
issue, else other.
Wireless:
- Verify SQL exception for port 1433 is available and not blocked by firewall
- Verify wireless router is configured to same subnet as server (ie.
192.168.1.###)
Other:
- Verify Server Name is not set to (local)
- Verify Server IP address has not changed (If using server IP address for server
name)
- Verify there are not 2 PC's with same name (If using PC name for server name)
- Verify Database Password is correct (Case sensitive)
I am getting a message that says "Live Database Connection Lost! Switching to Local Database" Why am I getting this error?
This is an added feature
allowing the customer to continue performing their current task when the
connection to the database is lost. If connection to database is lost all
information currently collected will be stored to the offline database. Once
customer has reestablished a connection to their database via wireless or
synchronized through cradle, customer can then sync offline database with
online database and transfer all collected information. Please refer to the Product Manual for
instructions on how to perform offline synchronization.
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Mobile Manager Licensing FAQ
I am getting a message instructing me to contact New West Technologies every time I try to use Mobile Manager. Why?
Thank you for the question. In order to address this to all users, I would like to explain how our licensing works.
The program checks for the following things in order to confirm that the
software license is valid:
- License file:
Mobile Manager will check the \Program
Files\New West Technologies\Mobile Manager\License
folder on the handheld for the license
file.
- Product name & version:
Our software checks that your license is valid for both the product and the version
of the product you are using. If you have an older version of our software,
you will need an upgraded license prior to installing upgraded software.
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Mobile Device MC50 FAQ
I have to press the ENTER key every time I scan. How do I make it so the scanner automatically sends an ENTER key after scanning?
Great Question. To set the MC50 to send an enter key after scanning:
- Select the Data Wedge icon at the lower right of the MC50 screen (triangular shaped
barcode icon)
- Select Barcode
- Select Prefix/Suffix
- Check the box next to Send ENTER key after suffix
- Press Ok
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RMS Extensions Licensing FAQ
I am getting a message instructing me to contact New West Technologies every time I try to use my NWT software. Why?
In order to address this to all users, following is explanation how our licensing works.
The program checks for the following things in order to confirm that the
software license is valid:
- License file:
Our software will check the C:\Program
Files\New West Technologies folder for the license.lic file.
- Serial number:
The serial number that is assigned to the database must be the one for
which the license is made. For instance, if your RMS dongle number is
QC99999999 and you switched dongles with your pal Peter who has dongle
QC88888888, your license will not validate.
Demo licenses require a serial number of QC00000000 be assigned to the
database. A serial number of QC00000000 is assigned to the database when
there is no dongle on the computer at anytime when the database
has been used (RMS is running in evaluation mode). Our trial license
will allow our software to be run with a sample database only.
- Product name & version
Our software checks that your license is valid for both the product and
the version of the product you are using. If you have an older version
of our software, you will need an upgraded license prior to installing
upgraded software.
I don't know what my dongle number is. How do I find out?
To find the serial number of RMS, open Retail Management System POS and log in. Press
Control-Shift-F1. The S/N line is the serial number for your computer, and is
always QC followed by eight numbers.
I have the demo license, but my serial number is not set to QC00000000, how can I use the trial version of your software?
You should remove the
dongle from the computer, then create a new sample database using the backup
file provided by Microsoft, set up RMS to connect to that database, and then
install the software. If you would like further instruction on this process, click here.
Create a database:
- The following guidelines will explain how to create, configure, and set up
your Store Operations database. Note: Your database server must be
running before you can connect to it.
- In Store Operations Administrator, on the File menu, click Connect. Specify your server and
login information, clear the database name, and then click OK. This creates a connection to your database server without attempting to connect to an existing
database. If you cannot connect, ensure that your database server is
running.
- On the Database menu, click Create. The Create Database Wizard appears.
- On the Welcome screen, click Next.
- Specify the database name and initial size of the database, and then click Next.
- Specify how the database file should grow, and then click Next. In most cases, you can accept the defaults.
- You need to populate the database from a SQL backup file provided in your
Store Operations installation directory. Click the Browse icon to locate
the backup file of the blank database. Note: This database is stored in
the DBFiles folder on the CD-ROM or in your installation directory.
- Select the rmsdb.bck file, and then click Open.
- On the wizard screen, click Next.
- On the final wizard screen, click Finish.
- When Store Operations has successfully created the new database, it will
display a window notifying you that the restore is complete. Click OK. Your database should now be the current running database in Store Operations Administrator.
- You now need to configure the database for each of the point-of-sale registers
that will run Store Operations. See Configuring the database for more information.
- When you have configured your database for each point-of-sale station that
will run Store Operations, use Store Operations Manager to enter the
basic information into your database. Because you created a blank
database, you will need to manually enter all your items and their
associated attribute information.
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Web Integrator FAQ
I have set an item as on sale, but it is not appearing as on sale on my E-commerce site. What do I do?
Requirements for an item to be sent up to the web service as on sale:
- On Sale is checked in the Web Integrator options
- This item is on sale is checked in RMS
- The sale is in effect for a specific period is selected in RMS
- The Start date is specified
- The End date is specified
- Todays date is before that of the end date (the sale ends at midnight of the
end date)
- In order for the sale price to be sent up, it must be checked in Web
Integrator
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