Your initial basic NWT software purchase includes an NWT Silver Maintenance Plan that is active for the first year after your purchase date. Pricing for continuing on a NWT Maintenance Plan is based on your original purchase of the NWT software. For more information, please contact your Account Manager.
The basic NWT software Silver maintenance plan includes:
- Phone Support
- Remote Support
- Periodic Software Updates - via internet download
- Notification of updates and product news
Technical Support
While we make every effort to make our software products easy to use and include comprehensive help files, it is common for users to have some questions. At New West Technologies, we provide prompt, courteous and knowledgeable technical support. Tech support issues must first be submitted via email and or the support ticket. However, we are certainly available by phone and fax when we determine it becomes necessary. The initial basic plan covers five company incidents per year. Access the Support Center.
Exciting Updates
Thanks to great suggestions from our customers, we routinely add improvements to our software applications. New releases and updates are made available on an average of every 90 days. In the event a significant bug is found, updates are posted immediately. Subscribers to the Annual Software Maintenance plan receive all updates and releases at no additional cost.
Notifications
Under the Annual Software Maintenance plan, customers are notified immediately when updates and new releases are available. Users who do not subscribe to the Annual Software Maintenance plans for the software may not purchase technical support on an hourly basis. The only way to obtain technical support, updates and new releases is to be on the plan.
Renewal
If a company does not renew their participation in the plan but later decides to do so, they must pay for the skipped years in order to return on the plan. This is the policy since they will be receiving all updates and releases developed during the skipped period.
Signing Up
Participation and payment is not optional. It is our desire to earn your renewal by providing great updates and enhancements. |
