Microsoft Dynamics RMS – Where Do We Go From Here?


logo_dynamics_rms - 320wOn July 17, 2014, Microsoft announced that extended support for the Microsoft RMS software product ends as of July 13, 2021. Many RMS users have questions about this announcement, and at New West Technologies, we have answers for your concerns!

How long will RMS be available for purchase?

New and existing customers can purchase new Microsoft RMS licenses until July 10, 2016. Effective that day, new customers will no longer be able to purchase the product. Existing customers, those with active RMS licenses on their account prior to July 10, 2016, will be able to acquire additional licenses through July 31, 2020, as long as they remain current on their Enhancement Plan.

Will RMS continue to be supported?

Existing customers will be able to take advantage of Extended Support for RMS until July 13, 2021. Microsoft will continue to release hotfix improvements for RMS through the end of mainstream support, but only updates required for identified security issues will be released.

After mainstream support ends in 2016, Microsoft will no longer test RMS with new operating system releases, but will remain officially supported in PCI terms as “acceptable only for pre-existing deployments” from the end of mainstream support to the end of extended support in 2021. Specific questions about PCI compliance of your specific system should be directed to a PCI auditor.

What happens after 2021?

New West Technologies is committed to transitioning all customers who wish to migrate and continue supporting those who elect to stay on Dynamics RMS. Our vast experience with Dynamics RMS and AX Retail Essentials positions us well to be your trusted advisor and guide you through the evaluation process of the solutions that best fit your retail functional requirements.

New West can help!

Whether you choose to keep Dynamics RMS or explore alternatives, we’re here to help! We have serviced what is now known as Dynamics RMS since 1997 when it was known as QuickSell. We plan to maintain the same level of support to our customers and reseller partners that you have come to expect from New West Technologies.

Contact Us today to discuss how we can help you maintain your system now and keep you moving forward in the future!

Microsoft RMS Support Lifecycle