Technical Support

24/7 Technical Support for Point of Sale: (800) 466-7839 | (503) 235-4656 | [email protected]

Or complete and submit our support request form below.

At New West Technologies, we are committed to providing you fast, friendly, and knowledgeable support for your point-of-sale solutions: software, hardware, merchant services, and other technical matters. You can talk with a live person who will assess and direct your needs and provide the best results. With support options available 24 hours a day, 365 days a year, your emergencies become our emergencies, and your success is our success.

New West is equipped with a team of certified technicians with a passion for what they do, armed with 30 years of experience in the industry. You can feel confident that the technician who takes your case understands your business, your system, and your needs. Whether it is ongoing system maintenance, a one-time need, or emergency support – we’ll take care of you. On site, online, or by phone, we offer support by the hour as well as ongoing support and maintenance plans. No matter the level of support required, New West has a package tailored to your business.

Our regular business hours are Monday through Friday, 8:30 AM PST to 5:00 PM PST. Open a support case by calling our offices at (800) 466-7839, emailing [email protected] or submitting your request via the form below.


Technical Support Request (* indicates required field):

    First Name *

    Last Name *

    Company *

    Email Address *

    Phone Number *

    Subject *

    Support Request Detail *