Resource Library


New West Techologies, Inc. is committed to keeping you informed about your retail point of sale system.
Our resource library will continually be updated with relevant information that will provide practical solutions, insights and analysis.


The Importance of Empathy Versus Sympathy in Customer Service
The Importance of Empathy Versus Sympathy in Customer Service
Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do...
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Retail POS Comparisons – Making the Right System Choice
Retail POS Comparisons – Making the Right System Choice
With so many POS software solutions available to retailers, finding the best point of sale system with the right fit for your business can be challenging. That’s why we put together this step-by-step guide that will take you through the entire process, from initial research to testing and decision-making....
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Create Retail ‘Happy Hour’ in Microsoft Dynamics
Create Retail ‘Happy Hour’ in Microsoft Dynamics
Microsoft Dynamics supports any number of discount scenarios to meet practically every retailer’s business needs. By Andrew Reeck, Microsoft Dynamics Implementation Consultant Happy Hour pricing is a great way to drive customer business to certain days of the week or times using incentive pricing and or other benefits. Happy...
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How Much Does a Retail Point of Sale System Cost?
How Much Does a Retail Point of Sale System Cost?
Point of Sale System options are as vast as ever in this world of technology. Determining how much your system will cost depends on a range of factors, including choice of hardware, software and peripherals, as well as your method of implementation. By Dan King, President Retail point of...
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Microsoft Dynamics RMS – Where Do We Go From Here?
Microsoft Dynamics RMS – Where Do We Go From Here?
On July 17, 2014, Microsoft announced that extended support for the Microsoft RMS software product ends as of July 13, 2021. Many RMS users have questions about this announcement, and at New West Technologies, we have answers for your concerns! How long will RMS be available for purchase? New...
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Seattle Goodwill – Microsoft RMS Case Study
Seattle Goodwill – Microsoft RMS Case Study
Reducing Employee Time and Making Processes Faster with Microsoft RMS By implementing Microsoft RMS, Great Plains, SharePoint and Forecaster, Seattle Goodwill was able to increase system capabilities, improve speed of cashiering and reduce manager tasks when opening, running and closing the stores. New West Technologies was able to customize...
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