Resource Library

There are a number of considerations to account for when selecting your retail point of sale (POS) system—hardware, software, peripherals, features, and so much more. One of the most foundational aspects is the operating system (OS) that your POS software will run on. The operating system is what helps your...

If you aren’t upselling and cross-selling in your retail store, you’re likely leaving money on the table. Done correctly, these tactics can enable you to increase sales, while helping customers get the most out of their purchases and improving customer service all at the same time. Your tablet point...

To ensure reliability and stability of our integration products, all development projects have gone through different types of functional and non-functional testing which includes performance testing, usability testing, security testing, regression testing and stress testing, which are crucial to software engineering. By Charlie Wu, Software Engineer In a fast-paced...

Using Microsoft RMS with Windows 10 OS? Windows 10 is a great Operating System, but it has a few new features that can cause issues when used with POS software such as Microsoft RMS. By Sean Pride, Service Technician To date, most Microsoft RMS and Windows users have probably...

So much of the backup software marketing out there is focused on compliance, data protection, real-time protection, cloud backup, downtime, loss of information, security and automation, with less emphasis on data backup recovery. You do not often see terms like “recovery time” or “recovery success rate”. Perhaps it’s time...

Enterprises should take several measures to improve point of sale security, prevent POS malware infections and avoid POS data breaches. By New West Technologies Service Team There are several key practices that every retailer should have in place, or work diligently toward implementing, in order to help prevent data...

Electronic Benefits Transfer (EBT) is an electronic system that allows a recipient to authorize the transfer of their government benefits from a Federal account to a retailer account to pay for products received. EBT is used in all 50 States, the District of Columbia, Puerto Rico, the Virgin Islands,...

If you are receiving the “Connect to Server” error when working with your SQL database connection, there are a few basic troubleshooting tips for you to follow that may help to resolve the database connection issues. Below are five steps you can take to troubleshoot the connection. If you...

Does your payment solution offer Store and Forward functionality or Offline Support? If you are unsure about this, it’s time to check. What will happen to your store if the internet stops working? You can’t make a credit card sale without the internet. What happens if your store server...

Bots are a fact of life these days and can account for up to 40-60% of web traffic on a retailer’s site. Online retailers might know how much of their web traffic is from bots, but what they probably don’t know is what those bots are doing. By George...

By Eric Green, CRO, Project and Service Manager Regular RMH database backup is one of the most import things you can do for your store. If you do not have an automated process in place to accomplish this task, you can manually back it up using Retail Management Hero...

During the process of defining the functional requirements, there are three pitfalls to watch out for. Are the requirements realistic? Are they consistent? Are they complete? By Reid Phillips, Senior Software Engineer You have an idea for a piece of software. What comes next? The first stage of Software...

 Retail Management Hero’s RMH Loyalty is flexible, powerful and user-friendly, with three types of point collection and seven types of point redemption. You can refine your own rules for collecting and redeeming points and tailor to fit your needs and customer base. By Josh Plumlee, Service Technician This article...

Secure Socket Layer (SSL) and Transport Layer Security (TLS) are critical to ensuring that systems are secure when communicating information between sources, such as merchant services transactions and online payments. What are SSL and TLS and how do they affect your business? By Brian Chow, Chief Technology Officer You’ve...

By Sean Pride, Service Technician Often the most basic details can help make your network environment more secure. By following the below list of suggestions, you can strengthen your network security. Ditch the Default I’ve worked innumerable times with users who have failed to change their default router password....

By Reid Phillips, Senior Software Engineer I have an idea for some software. Now what? The processes associated with taking an idea for software and turning it into a reality is referred to as Software Engineering. As software has become more prevalent in our every day lives the processes...

Internet Service Providers advertise their devices as being convenient and easy to set up and activate and there is no refuting that claim. Leasing a modem from your ISP is a convenient way to provide your business with internet access. However, leasing network hardware is not the only option....

There is a little-known mechanism in place to reduce errors and missing values as your team creates new items in Microsoft Dynamics AX or Microsoft Dynamics 365 software called Mandatory check. This feature is particularly helpful for organizations where retail operations personnel create new products. By Andrew Reeck, Microsoft...

“The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.” ~Don & Alex Tapscott, authors Blockchain Revolution (2016) By Dan King, President The blockchain is a way of digitally recording data and transactions, allowing digital...

No one likes to spend money they don’t have to. Even though payment processor fees are a small percentage of the cost of a transaction, when you have many transactions the costs start to add up. Fortunately, there is often a way to reduce these transaction fees. By Reid...

Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do...

With so many POS software solutions available to retailers, finding the best point of sale system with the right fit for your business can be challenging. That’s why we put together this step-by-step guide that will take you through the entire process, from initial research to testing and decision-making....

Microsoft Dynamics supports any number of discount scenarios to meet practically every retailer’s business needs. By Andrew Reeck, Microsoft Dynamics Implementation Consultant Happy Hour pricing is a great way to drive customer business to certain days of the week or times using incentive pricing and or other benefits. Happy...

Point of Sale System options are as vast as ever in this world of technology. Determining how much your system will cost depends on a range of factors, including choice of hardware, software and peripherals, as well as your method of implementation. By Dan King, President Retail point of...

IT Project Managers act as coaches to empower team members, express concern, communicate success, create vision and advise stakeholders. Taking on a new point of sale implementation can be a daunting task. Change can be difficult when your employees are accustomed to a specific set of processes and software...

Microsoft Dynamics 365 Software Transition Policy On July 17, 2014, Microsoft announced that extended support for the Microsoft Dynamics RMS software product ends as of July 13, 2021. Many RMS users have questions about this announcement, and at New West Technologies, we have answers for your concerns! How long...

Reducing Employee Time and Making Processes Faster with Microsoft RMS By implementing Microsoft RMS, Great Plains, SharePoint and Forecaster, Seattle Goodwill was able to increase system capabilities, improve speed of cashiering and reduce manager tasks when opening, running and closing the stores. New West Technologies was able to customize...