Resource Library

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Point of Sale Software and Hardware ↓	Modern Suite Retail Management ↓	Tips and Troubleshooting ↓
Security and Backup ↓	Software Development ↓	eCommerce ↓

New West Techologies, Inc. is committed to keeping you informed about your retail point of sale system.
Our resource library will continually be updated with relevant information that will provide practical solutions, insights, and analysis.

Point of Sale Software and Hardware:

Demo: Retail Management Hero Point of Sale Review

This Retail Management Hero (RMH) point of sale software demo overviews the software processes that can be performed by cashiers. Retail Management Hero is a complete point of sale solution that enables retailers to...

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Tutorial: How to Backup and Upgrade Retail Management Hero

This video is a tutorial about how to backup the database and upgrade your Retail Management Hero (RMH) point of sale and back office software the latest available version. >>Learn More about RMH Download...

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Demo: Retail Management Hero Store Manager Review

This Retail Management Hero (RMH) demonstration overviews the administrative software processes that can be performed by store managers. Retail Management Hero is a complete point of sale solution that enables retailers to efficiently manage...

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How Much Does a Retail Point of Sale System Cost?

Point of Sale System options are as vast as ever in this world of technology. Determining how much your system will cost depends on a range of factors, including choice of hardware, software and...

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Demo: SpotLight Discount Manager for RMH

This video demonstration reviews our SpotLight Discount Manager software for Retail Management Hero (RMH). >>Learn More Download SpotLight Discount Manager for Retail Management Hero (RMH).

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Why Choose Windows-Based Retail POS Systems

There are a number of considerations to account for when selecting your retail point of sale (POS) system—hardware, software, peripherals, features, and so much more. One of the most foundational aspects is the operating...

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EBT, SNAP, and WIC: The Why, How, and What Now

Electronic Benefits Transfer (EBT) is an electronic system that allows a recipient to authorize the transfer of their government benefits from a Federal account to a retailer account to pay for products received. EBT...

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Blockchain and Its Retail Potential

“The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.” ~Don & Alex Tapscott, authors Blockchain Revolution (2016) By Dan...

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Retail POS Comparisons – Making the Right System Choice

With so many POS software solutions available to retailers, finding the best point of sale system with the right fit for your business can be challenging. That’s why we put together this step-by-step guide...

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Top Ten Reasons You Need an IT Project Manager For Your Retail Point of Sale Deployment

IT Project Managers act as coaches to empower team members, express concern, communicate success, create vision and advise stakeholders. Taking on a new point of sale implementation can be a daunting task. Change can...

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Microsoft Dynamics RMS – Where Do We Go From Here?

Microsoft Dynamics 365 Software Transition Policy On July 17, 2014, Microsoft announced that extended support for the Microsoft Dynamics RMS software product ends as of July 13, 2021. Many RMS users have questions about...

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Modern Suite Retail Management:

Modern Suite Tutorial Video: Inventory Item Management and Editing

This video is a tutorial about how to view and edit inventory item properties within the Modern Suite software. >> Learn More about Modern Suite Download Modern Suite for Retail Management Hero and Microsoft...

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Modern Suite Tutorial Video: Software License Activation Steps After Purchase or Renewal

This video is a tutorial about how to activate your purchased or renewed license in Modern Suite for Retail Management Hero (RMH) and Microsoft Retail Management System (RMS). >> Learn More about Modern Suite...

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Tutorial: Upgrading Modern Suite to the Latest Version

This video is a tutorial about upgrading Modern Suite license to the latest available software version for Retail Management Hero (RMH) and Microsoft Retail Management System (RMS). Learn More about Modern Suite Download Modern...

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Demo: Modern Suite for RMH and RMS

This video demonstration reviews our Modern Suite software for Retail Management Hero (RMH) and Microsoft RMS. >>Learn More Download Modern Suite for Retail Management Hero (RMH) and Microsoft RMS.

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Tutorial: How to Install and Configure Modern Suite for RMH

This video reviews how to install and configure the Modern Suite software for Retail Management Hero (RMH). >>Learn More Download Modern Suite for Retail Management Hero (RMH)

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Tutorial: How to Install and Configure Modern Suite for RMS

This video reviews how to install and configure the Modern Suite software for Microsoft RMS. >>Learn More Download Mobile Suite for Microsoft RMS

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Tutorial: Reset Password in Modern Suite for RMS

This video is a tutorial about how to reset the Password in Modern Suite for Microsoft Retail Management System (RMS). >>Learn More about Modern Suite Download Modern Suite for Microsoft RMS

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Troubleshooting: MMS Invalid Object ‘mms.settings’

These are the two main problems when you encounter the Invalid object ‘mms.settings’ error message when installing Modern Suite. Download Modern Suite for Retail Management Hero (RMH) and Microsoft RMS

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Tutorial: Barcode Settings Configuration on the ScanDroid Hand Held

This video reviews configuration of the barcode scanner settings on the ScanDroid hand held scanner device. >>Learn More about Modern Suite Download Modern Suite for Retail Management Hero (RMH) or Microsoft RMS

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Retail Tablet POS Encourages Upselling and Cross-Selling

If you aren’t upselling and cross-selling in your retail store, you’re likely leaving money on the table. Done correctly, these tactics can enable you to increase sales, while helping customers get the most out...

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Tips and Troubleshooting:

Tutorial: How to Backup and Upgrade Retail Management Hero

This video is a tutorial about how to backup the database and upgrade your Retail Management Hero (RMH) point of sale and back office software the latest available version. >>Learn More about RMH Download...

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Tutorial: Install and Configure QuickShip UPS for RMH

This video is a tutorial on how to install and configure your QuickShip UPS for Retail Management Hero (RMH) software. >>Learn More about QuickShip UPS for RMH Download QuickShip UPS for Retail Management Hero...

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Modern Suite Tutorial Video: Software License Activation Steps After Purchase or Renewal

This video is a tutorial about how to activate your purchased or renewed license in Modern Suite for Retail Management Hero (RMH) and Microsoft Retail Management System (RMS). >> Learn More about Modern Suite...

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Tutorial: Upgrading Modern Suite to the Latest Version

This video is a tutorial about upgrading Modern Suite license to the latest available software version for Retail Management Hero (RMH) and Microsoft Retail Management System (RMS). Learn More about Modern Suite Download Modern...

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Tutorial: Reset Password in Modern Suite for RMS

This video is a tutorial about how to reset the Password in Modern Suite for Microsoft Retail Management System (RMS). >>Learn More about Modern Suite Download Modern Suite for Microsoft RMS

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Troubleshooting: MMS Invalid Object ‘mms.settings’

These are the two main problems when you encounter the Invalid object ‘mms.settings’ error message when installing Modern Suite. Download Modern Suite for Retail Management Hero (RMH) and Microsoft RMS

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Tutorial: Barcode Settings Configuration on the ScanDroid Hand Held

This video reviews configuration of the barcode scanner settings on the ScanDroid hand held scanner device. >>Learn More about Modern Suite Download Modern Suite for Retail Management Hero (RMH) or Microsoft RMS

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Best Practices for Using Microsoft RMS with Windows 10

Using Microsoft RMS with Windows 10 OS? Windows 10 is a great Operating System, but it has a few new features that can cause issues when used with POS software such as Microsoft RMS....

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Troubleshooting SQL Database Connection Issues

If you are receiving the “Connect to Server” error when working with your SQL database connection, there are a few basic troubleshooting tips for you to follow that may help to resolve the database...

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Store and Forward Versus Offline Support

Does your payment solution offer Store and Forward functionality or Offline Support? If you are unsure about this, it’s time to check. What will happen to your store if the internet stops working? You...

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Creating a Basic Loyalty Program in Retail Management Hero (RMH)

 Retail Management Hero’s RMH Loyalty is flexible, powerful and user-friendly, with three types of point collection and seven types of point redemption. You can refine your own rules for collecting and redeeming points and...

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Reducing Retail Product Setup Errors in Microsoft Dynamics

There is a little-known mechanism in place to reduce errors and missing values as your team creates new items in Microsoft Dynamics AX or Microsoft Dynamics 365 software called Mandatory check. This feature is...

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How To Reduce Credit Card Processing Fees

No one likes to spend money they don’t have to. Even though payment processor fees are a small percentage of the cost of a transaction, when you have many transactions the costs start to...

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Create Retail ‘Happy Hour’ in Microsoft Dynamics

Microsoft Dynamics supports any number of discount scenarios to meet practically every retailer’s business needs. By Andrew Reeck, Microsoft Dynamics Implementation Consultant Happy Hour pricing is a great way to drive customer business to...

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Security and Backup:

Data Recovery: What Is Your Backup Solution Doing for You?

So much of the backup software marketing out there is focused on compliance, data protection, real-time protection, cloud backup, downtime, loss of information, security and automation, with less emphasis on data backup recovery. You...

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Point of Sale Security Best Practices

Enterprises should take several measures to improve point of sale security, prevent POS malware infections and avoid POS data breaches. By New West Technologies Service Team There are several key practices that every retailer...

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Backing Up Your RMH Database

By Eric Green, CRO, Project and Service Manager Regular RMH database backup is one of the most import things you can do for your store. If you do not have an automated process in...

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What is Transport Layer Security (TLS)?

Secure Socket Layer (SSL) and Transport Layer Security (TLS) are critical to ensuring that systems are secure when communicating information between sources, such as merchant services transactions and online payments. What are SSL and...

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Five Easy Changes to Improve Network Security

By Sean Pride, Service Technician Often the most basic details can help make your network environment more secure. By following the below list of suggestions, you can strengthen your network security. Ditch the Default...

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Network Hardware: To Lease or To Buy?

Internet Service Providers advertise their devices as being convenient and easy to set up and activate and there is no refuting that claim. Leasing a modem from your ISP is a convenient way to...

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Software Development:

Software Engineering: Integration Testing for Reliability

To ensure reliability and stability of our integration products, all development projects have gone through different types of functional and non-functional testing which includes performance testing, usability testing, security testing, regression testing and stress...

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Software Engineering Planning

During the process of defining the functional requirements, there are three pitfalls to watch out for. Are the requirements realistic? Are they consistent? Are they complete? By Reid Phillips, Senior Software Engineer You have...

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Introduction to Software Engineering

By Reid Phillips, Senior Software Engineer I have an idea for some software. Now what? The processes associated with taking an idea for software and turning it into a reality is referred to as...

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eCommerce:

Online Retail’s Bot Problem

Bots are a fact of life these days and can account for up to 40-60% of web traffic on a retailer’s site. Online retailers might know how much of their web traffic is from...

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