Resource Library


New West Techologies, Inc. is committed to keeping you informed about your retail point of sale system.
Our resource library will continually be updated with relevant information that will provide practical solutions, insights, and analysis.



Troubleshooting SQL Database Connection Issues
Troubleshooting SQL Database Connection Issues
If you are receiving the “Connect to Server” error when working with your SQL database connection, there are a few basic troubleshooting tips for you to follow that may help to resolve the database connection issues. Below are five steps you can take to troubleshoot the connection. If you...
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Store and Forward Versus Offline Support
Store and Forward Versus Offline Support
Does your payment solution offer Store and Forward functionality or Offline Support? If you are unsure about this, it’s time to check. What will happen to your store if the internet stops working? You can’t make a credit card sale without the internet. What happens if your store server...
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Online Retail’s Bot Problem
Online Retail’s Bot Problem
Bots are a fact of life these days and can account for up to 40-60% of web traffic on a retailer’s site. Online retailers might know how much of their web traffic is from bots, but what they probably don’t know is what those bots are doing. By George...
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Backing Up Your RMH Database
Backing Up Your RMH Database
By Eric Green, CRO, Project and Service Manager Regular RMH database backup is one of the most import things you can do for your store. If you do not have an automated process in place to accomplish this task, you can manually back it up using Retail Management Hero...
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Software Engineering Planning
Software Engineering Planning
During the process of defining the functional requirements, there are three pitfalls to watch out for. Are the requirements realistic? Are they consistent? Are they complete? By Reid Phillips, Senior Software Engineer You have an idea for a piece of software. What comes next? The first stage of Software...
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Creating a Basic Loyalty Program in Retail Management Hero (RMH)
Creating a Basic Loyalty Program in Retail Management Hero (RMH)
 Retail Management Hero’s RMH Loyalty is flexible, powerful and user-friendly, with three types of point collection and seven types of point redemption. You can refine your own rules for collecting and redeeming points and tailor to fit your needs and customer base. By Josh Plumlee, Service Technician This article...
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What is Transport Layer Security (TLS)?
What is Transport Layer Security (TLS)?
Secure Socket Layer (SSL) and Transport Layer Security (TLS) are critical to ensuring that systems are secure when communicating information between sources, such as merchant services transactions and online payments. What are SSL and TLS and how do they affect your business? By Brian Chow, Chief Technology Officer You’ve...
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Five Easy Changes to Improve Network Security
Five Easy Changes to Improve Network Security
By Sean Pride, Service Technician Often the most basic details can help make your network environment more secure. By following the below list of suggestions, you can strengthen your network security. Ditch the Default I’ve worked innumerable times with users who have failed to change their default router password....
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Introduction to Software Engineering
Introduction to Software Engineering
By Reid Phillips, Senior Software Engineer I have an idea for some software. Now what? The processes associated with taking an idea for software and turning it into a reality is referred to as Software Engineering. As software has become more prevalent in our every day lives the processes...
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Network Hardware: To Lease or To Buy?
Network Hardware: To Lease or To Buy?
Internet Service Providers advertise their devices as being convenient and easy to set up and activate and there is no refuting that claim. Leasing a modem from your ISP is a convenient way to provide your business with internet access. However, leasing network hardware is not the only option....
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Reducing Retail Product Setup Errors in Microsoft Dynamics
Reducing Retail Product Setup Errors in Microsoft Dynamics
There is a little-known mechanism in place to reduce errors and missing values as your team creates new items in Microsoft Dynamics AX or Microsoft Dynamics 365 software called Mandatory check. This feature is particularly helpful for organizations where retail operations personnel create new products. By Andrew Reeck, Microsoft...
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Blockchain and Its Retail Potential
Blockchain and Its Retail Potential
“The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.” ~Don & Alex Tapscott, authors Blockchain Revolution (2016) By Dan King, President The blockchain is a way of digitally recording data and transactions, allowing digital...
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How To Reduce Credit Card Processing Fees
How To Reduce Credit Card Processing Fees
No one likes to spend money they don’t have to. Even though payment processor fees are a small percentage of the cost of a transaction, when you have many transactions the costs start to add up. Fortunately, there is often a way to reduce these transaction fees. By Reid...
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The Importance of Empathy Versus Sympathy in Customer Service
The Importance of Empathy Versus Sympathy in Customer Service
Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do...
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Retail POS Comparisons – Making the Right System Choice
Retail POS Comparisons – Making the Right System Choice
With so many POS software solutions available to retailers, finding the best point of sale system with the right fit for your business can be challenging. That’s why we put together this step-by-step guide that will take you through the entire process, from initial research to testing and decision-making....
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Create Retail ‘Happy Hour’ in Microsoft Dynamics
Create Retail ‘Happy Hour’ in Microsoft Dynamics
Microsoft Dynamics supports any number of discount scenarios to meet practically every retailer’s business needs. By Andrew Reeck, Microsoft Dynamics Implementation Consultant Happy Hour pricing is a great way to drive customer business to certain days of the week or times using incentive pricing and or other benefits. Happy...
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How Much Does a Retail Point of Sale System Cost?
How Much Does a Retail Point of Sale System Cost?
Point of Sale System options are as vast as ever in this world of technology. Determining how much your system will cost depends on a range of factors, including choice of hardware, software and peripherals, as well as your method of implementation. By Dan King, President Retail point of...
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