Retail Management Hero

New West’s RMH Extensions

Retail Management Hero (RMH) and RMH Central provide a complete, industry-leading point of sale (POS) solution designed specifically for single and multi-location retail establishments.

Comprehensive Point of Sale Solution:

  • Scalable POS platform for single and multi-store retailers
  • Highly customizable and intuitive user interface with touchscreen optimization
  • Windows-based on-premises solution
  • Easy upgrade from Microsoft RMS – keep RMS data, use existing hardware
  • Complete POS solution for sales and back-office management
POS Screen - Light Theme
RMH POS – Light Theme
POS Screen - Dark Theme
RMH POS – Dark Theme

Inventory Management:

  • Optimize inventory management
  • POS, purchasing, transfers, customers, accounts receivable, and more
  • Back-office functions include omnichannel, loyalty, promotions, e-commerce
  • Customer purchase history – insights into what your customers purchase most
  • Serialized items, ad-hoc line items, charges, input by weight, layaways, quotes, and work orders

Flexible Solution:

  • Verticals: Fashion, Grocery, Thrift, Bookstore, Hardware, Automotive, Convenience, Apparel, Sporting Goods, Liquor and Bottle Shops, Wine and Spirits, Gift, Comic Book Shops, and other Specialty Retail
  • Wizards for task automation and optimization
  • Built-in receipt, label, and report designer
  • Extendable, customizable, scalable – allows many third-party integrations and app services with hundreds of existing partners and add-ons
  • Open architecture and robust API
  • Perpetual and SaaS licensing options
RMH Verticals

Payment Processing:

  • Accept EMV, gift cards, EBT, cashback, and more
  • Match your payment processing requirements
  • Options for direct acquiring, gateway, e-commerce, and hardware
  • Variety of payment processing options for the processor of choice
  • Cardconnect, International Bancard, Global Payments Integrated, Worldpay, Givex, and Valutec integrations by New West


  • Inventory analysis for automation and operations insight
  • Track sales and see how customers interact with products and promotions
  • Product movement reports
  • Sales forecasting – predict future sales based on historical data
  • Custom reports for inventory, real-time sales data, and customer transactions – create and customize your own based on your requirements
RMH Central

RMH Central Features:

  • Streamline multi-store retail management
  • Configure and manage your enterprise from one central location for accuracy, visibility, and better decision-making
  • Data transfers are fast, secure, and reliable, and leverage the latest network communication technologies
  • The solution can support an unlimited number of stores when each has at least one POS station running the RMH Store solution
  • Enterprise-level item setup and management
  • Unified stock system to connect suppliers, POs, invoices, credits, transfers in, and transfers out movements
  • Instant updates – all stores stay up to date and automatically reconnect lost connections

  • Centralized reporting for all stores for clear operations visibility
  • Localization for multiple languages, taxation methods (including VAT), and payment options for many regions
  • Accounts receivable – manage financials with a centralized view of billing
  • Centrally manage enterprise pricing, sales, discounts, and promotions across stores
  • Gift and loyalty – reward loyal customers and offer bonus programs like incentive groups, collections, redemptions, accelerators, and more
  • Departments and categories
  • Regional store groupings
Store Manager View - Merchandising
Store Manager View – Merchandising
RMH Central Manager - Detailed Sales Report - 3 Stores
RMH Central Manager – Detailed Sales Report
RMH Central Manager - Purchase Orders View
RMH Central Manager – Purchase Orders View
Contact Us today for more information about how we can help you implement Retail Management Hero as a fresh new system installation or an upgrade from your current software and together we can take your company forward into the future!

RMH Video Demos
RMH Point of Sale Software Demonstration
RMH Store Manager Demonstration
RMH Client Video Case Studies
RMH and Modern Suite Video Case Study
RMH Central Video Case Study
Retail Management Hero Video Case Study

Related Tutorial: Backup and Upgrade RMH Point of Sale