New West Technologies
4606 SE Division Street
Portland, OR 97206
Toll Free: (800) 466-7839
Main: (503) 235-4656
Fax: (503) 235-4416

Office Hours: 8:30AM-5:00PM Pacific Time, Monday through Friday
Technical Support Hours: 24 Hours a Day, 7 Days a Week

What We Do
Our focus and passion is retail. Whether you are a single-store specialty or boutique retailer, a winery tasting room, or a multi-store clothing and shoe seller, we’re passionate about your point of sale processes and requirements. When you’re looking for a reduction in redundancy, better inventory tracking, and clear reporting, our point of sale solutions can be tailored to meet your needs. While some point of sale providers spread themselves thin, extending their focus beyond retail environments, we focus exclusively on retail and that’s what we do best. Our tight-knit, knowledgeable, and agile team can make big changes easier, transitions smoother, and give your retail team the tools to increase sales, efficiency, and customer satisfaction.

Customer Service
New West Technologies began in Portland, Oregon in 1992 as an installer and integrator of point of sale (POS) software and retail solutions. We’ve spent the last 30 years focused on helping businesses increase profitability and efficiency through developing the best retail, mobile, payments, and infrastructure systems possible. Partnering with many of the industry’s leading software providers, we ensure that the systems we design and support will serve our customer’s needs for the long term. Our team develops solutions that are flexible, user-friendly, and make use of the latest in hardware, wireless, cloud-based, mobile and network technology solutions.

Our Values
As a company, and as individuals, we value integrity, honesty, openness, personal excellence, continual self-improvement, and mutual respect. We are committed to our customers and have a passion for technology, taking on big challenges, and seeing them through. Holding ourselves accountable to our customers, business partners, and employees, we honor our commitments, providing results, and striving for the highest quality.

Our People
New West Technologies is comprised of a team of highly skilled professionals with one single mission: to ensure you receive the maximum value from your information technology investment. By providing the right mix of capabilities and experience, we equip you with the most innovative retail technology solutions that will grow as your business grows.

Awards and Recognition

  • 2021 Retail Management Hero Partner of the Year
  • 2021 Retail Management Hero Top Reseller
  • 2021 Retail Management Hero Individual Excellence Awards (1)
  • 2020 Retail Management Hero Partner of the Year
  • 2020 Retail Management Hero Central Excellence Award
  • 2020 Retail Management Hero Individual Excellence Awards (4)
  • 2019 Retail Management Hero Top Reseller North America
  • 2016 Retail Realm Circle of Excellence – Top ISV US
  • 2016 Retail Realm Circle of Excellence – Top Enterprise Solution Provider North America
  • Microsoft Retail Excellence Partner of the Year
  • Microsoft President’s Club
  • Circle of Excellence Top ISV Partner US
  • Microsoft Dynamics RMS Top Retail Partner of the Year
  • “Small Business, Large Value” Award
  • Field Advocate (West Region)
  • Vertical Systems Reseller Retail Solutions Award
  • Solution Development (West Region)
  • Outstanding Contributor: Retail Management POS Pilot Rollout
  • Retail Management Best Field Advocate Award
  • Microsoft Silver Certified Partner

Our Commitment
Our first priority is you, our customer. We care about you and your business and are dedicated to developing a strong relationship with you and providing the best possible service. We guarantee a fast response time for support requests, 24 hours a day, 365 days a year. Such ongoing customer commitment is why we are a multi-year recipient of the Microsoft Retail Excellence Partner of the Year award.

Our Approach
New West Technologies is the combination of a strong network infrastructure team and an award-winning software development staff with superior customer service. We deliver retail solutions that stand the test of time while maintaining the highest customer retention ratings and the approval of retail outlets across North America.

Our Principle
Passion for technology is the lifeblood that fuels New West Technologies and technological innovation drives us. Whether software, hardware, or business operations related, New West Technologies offers a full spectrum of knowledge, expertise, and proven capabilities. Technology is not just our business; it’s our way of life. The passion our people bring to the table and the enthusiasm they project, give New West Technologies its proficiency, energy, and culture. We love being part of emerging technologies and enjoy delivering value-added solutions to our customers; gaining them the competitive advantage they need to survive today’s market demands.

We’re zealous about becoming your trusted technology adviser and helping solve your business challenges with the best Microsoft solution stack and POS technology around. Make us your partner today and see where the future leads you.