Resource Library

Retail Tablet POS Encourages Upselling and Cross-Selling

 in Customer Service / Resource Library by

If you aren’t upselling and cross-selling in your retail store, you’re likely leaving money on the table. Done correctly, these tactics can enable you to increase sales, while helping customers get the most out of their purchases and improving customer service all at the same time. Your tablet point of sale (POS) system is a key to successful upselling and cross-selling processes. Upselling entails offering a pricier version of the item already in your customer’s […]

Software Engineering, Software Integration

Software Engineering: Integration Testing for Reliability

 in Merchant Services / Resource Library by

To ensure reliability and stability of our integration products, all development projects have gone through different types of functional and non-functional testing which includes performance testing, usability testing, security testing, regression testing and stress testing, which are crucial to software engineering. By Charlie Wu, Software Engineer In a fast-paced retail environment that processes a large number of daily transactions, it is critical for retailers to have an efficient and reliable point of sale payment system […]

Best Practices for Using Microsoft RMS with Windows 10

 in Microsoft Dynamics / Resource Library by

Using Microsoft RMS with Windows 10 OS? Windows 10 is a great Operating System, but it has a few new features that can cause issues when used with POS software such as Microsoft RMS. By Sean Pride, Service Technician To date, most Microsoft RMS and Windows users have probably upgraded to Windows 10. Windows 10 is a great Operating System, but it has a few new features that can cause issues when used with POS […]

Data Recovery: What Is Your Backup Solution Doing for You?

 in Resource Library by

So much of the backup software marketing out there is focused on compliance, data protection, real-time protection, cloud backup, downtime, loss of information, security and automation, with less emphasis on data backup recovery. You do not often see terms like “recovery time” or “recovery success rate”. Perhaps it’s time to place more emphasis on the recovery options and their reliability when selecting a backup solution. By Ryan Nunn, Technical Services I recently had a situation […]

Point of Sale Security Best Practices

 in Resource Library / Security by

Enterprises should take several measures to improve point of sale security, prevent POS malware infections and avoid POS data breaches. By New West Technologies Service Team There are several key practices that every retailer should have in place, or work diligently toward implementing, in order to help prevent data breaches at the point of sale (POS). It’s important for you to acknowledge that all POS systems do have at least some level of security risk […]

EBT, SNAP, and WIC: The Why, How, and What Now

 in Merchant Services / Resource Library by

Electronic Benefits Transfer (EBT) is an electronic system that allows a recipient to authorize the transfer of their government benefits from a Federal account to a retailer account to pay for products received. EBT is used in all 50 States, the District of Columbia, Puerto Rico, the Virgin Islands, and Guam and has been implemented in all States since June 2004. By Jonathan Fleming, Director of Software Development Electronic Benefits Transfer (EBT) is a federally funded […]

Troubleshooting SQL Database Connection Issues

 in Microsoft Dynamics / Resource Library / Retail Management Hero by

If you are receiving the “Connect to Server” error when working with your SQL database connection, there are a few basic troubleshooting tips for you to follow that may help to resolve the database connection issues. Below are five steps you can take to troubleshoot the connection. If you need more advanced assistance after taking these steps, our technical services team can help.  By Josh Plumlee, Service Technician When you receive the SQL Database connection […]

Store and Forward Versus Offline Support

 in Merchant Services / Resource Library by

Does your payment solution offer Store and Forward functionality or Offline Support? If you are unsure about this, it’s time to check. What will happen to your store if the internet stops working? You can’t make a credit card sale without the internet. What happens if your store server breaks down? You can’t complete transactions if your store database is offline. By Eric Linscheid, Quality Assurance Engineer When your payment solution offers Store and Forward […]

Online Retail’s Bot Problem

 in Resource Library by

Bots are a fact of life these days and can account for up to 40-60% of web traffic on a retailer’s site. Online retailers might know how much of their web traffic is from bots, but what they probably don’t know is what those bots are doing. By George Muchae, Principal VP Business Development When most people think about bots they typically think attacks, such as DDoS or application-layer attacks. However, these are only some […]

Backing Up Your RMH Database

 in Resource Library by

By Eric Green, CRO, Project and Service Manager Regular RMH database backup is one of the most import things you can do for your store. If you do not have an automated process in place to accomplish this task, you can manually back it up using Retail Management Hero Administrator. The steps to perform an RMH backup are fairly simple. First, launch the RMH Store Administrator on the database server. You must run this program […]