Resource Library


Network Hardware: To Lease or To Buy?

Internet Service Providers advertise their devices as being convenient and easy to set up and activate and there is no refuting that claim. Leasing a modem from your ISP is a convenient way to provide your business with internet access. However, leasing network hardware is not the only option. By Sean Pride, Service Technician When considering equipment for your business, the database server, point of sale machines, and workstations are likely at the forefront. Peripherals […]


Reducing Retail Product Setup Errors in Microsoft Dynamics

There is a little-known mechanism in place to reduce errors and missing values as your team creates new items in Microsoft Dynamics AX or Microsoft Dynamics 365 software called Mandatory check. This feature is particularly helpful for organizations where retail operations personnel create new products. By Andrew Reeck, Microsoft Dynamics Implementation Consultant In a retail environment, there are unique settings that must be configured on every product in order for them to perform properly through […]


Blockchain and Its Retail Potential

“The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.” ~Don & Alex Tapscott, authors Blockchain Revolution (2016) By Dan King, President The blockchain is a way of digitally recording data and transactions, allowing digital information to be distributed but not copied. Mostly known and originally devised for its ties to Bitcoin, blockchain has an intriguing past under the cover of […]


reduce credit card processing fees

How To Reduce Credit Card Processing Fees

No one likes to spend money they don’t have to. Even though payment processor fees are a small percentage of the cost of a transaction, when you have many transactions the costs start to add up. Fortunately, there is often a way to reduce these transaction fees. By Reid Phillips, Senior Software Engineer When a point of sale (POS) communicates transaction details via a request to a payment processor, the POS must minimally include certain […]


The Importance of Empathy Versus Sympathy in Customer Service

Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do my best to help you find a resolution.” By David Braun, Help Desk Technician Many years ago, I participated in a training for a call center […]


Retail POS Comparisons – Making the Right System Choice

With so many POS software solutions available to retailers, finding the best point of sale system with the right fit for your business can be challenging. That’s why we put together this step-by-step guide that will take you through the entire process, from initial research to testing and decision-making. By George Muchae, Principal VP Business Development Picking the right point of sale (POS) and/or enterprise resource planning (ERP) system is like picking a vehicle; most […]


Create Retail ‘Happy Hour’ in Microsoft Dynamics

Microsoft Dynamics supports any number of discount scenarios to meet practically every retailer’s business needs. By Andrew Reeck, Microsoft Dynamics Implementation Consultant Happy Hour pricing is a great way to drive customer business to certain days of the week or times using incentive pricing and or other benefits. Happy Hour is typically considered a pricing strategy exclusive for bars and restaurants but retailers are finding innovative ways to implement happy hour pricing in all types […]


How Much Does a Retail Point of Sale System Cost?

Point of Sale System options are as vast as ever in this world of technology. Determining how much your system will cost depends on a range of factors, including choice of hardware, software and peripherals, as well as your method of implementation. By Dan King, President Retail point of sale (POS) systems are not only more affordable and powerful than ever, they are the standard of how modern retail stores do business. While electronic cash […]


Top Ten Reasons You Need an IT Project Manager For Your Retail Point of Sale Deployment

IT Project Managers act as coaches to empower team members, express concern, communicate success, create vision and advise stakeholders. Taking on a new point of sale implementation can be a daunting task. Change can be difficult when your employees are accustomed to a specific set of processes and software and you plan to augment or alter those functions with a new software system. Employees have their own specific job tasks to handle and placing additional […]


Microsoft Dynamics RMS – Where Do We Go From Here?

On July 17, 2014, Microsoft announced that extended support for the Microsoft RMS software product ends as of July 13, 2021. Many RMS users have questions about this announcement, and at New West Technologies, we have answers for your concerns! How long will RMS be available for purchase? New and existing customers can purchase new Microsoft RMS licenses until July 10, 2016. Effective that day, new customers will no longer be able to purchase the […]