Retail Management Hero


Troubleshooting SQL Database Connection Issues

If you are receiving the “Connect to Server” error when working with your SQL database connection, there are a few basic troubleshooting tips for you to follow that may help to resolve the database connection issues. Below are five steps you can take to troubleshoot the connection. If you need more advanced assistance after taking these steps, our technical services team can help.  By Josh Plumlee, Service Technician When you receive the SQL Database connection […]


Go Mobile with the Touch Dynamic Quest Tablet and Vantiv VIPay

Compatible with Microsoft RMS and Retail Management Hero software solutions, the Quest III Windows tablet will help you line bust and manage inventory from an encrypted tablet POS solution! New West has teamed up with Touch Dynamic and Vantiv (now Worldpay) merchant services to present our configuration of the Quest III tablet point of sale solution. Installed with Microsoft RMS or Retail Management Hero and paired with Vantiv VIPay Mobile merchant services, we can provide […]


Creating a Basic Loyalty Program in Retail Management Hero (RMH)

 Retail Management Hero’s RMH Loyalty is flexible, powerful and user-friendly, with three types of point collection and seven types of point redemption. You can refine your own rules for collecting and redeeming points and tailor to fit your needs and customer base. By Josh Plumlee, Service Technician This article assumes you have already installed and configured Retail Management Hero (RMH) for operational use. RMH Loyalty is a complimentary add-on (extension) to RMH POS Software. It […]


Retail Management Hero – New Version 3.3.0 Released

May 31, 2017 – Retail Management Hero point of sale software has a new version release as of the end of May 2017. This version includes new features as well as a roll-up of resolved issues and fixes, according to Retail Management Hero (RMH) release notes. The RMH point-of-sale solution has seen a swift evolution, including a range of newly-added features and functions. This has contributed to the performance, robustness and the user experience of […]