Resource Library


Backing Up Your RMH Database

By Eric Green, CRO, Project and Service Manager Regular RMH database backup is one of the most import things you can do for your store. If you do not have an automated process in place to accomplish this task, you can manually back it up using Retail Management Hero Administrator. The steps to perform an RMH backup are fairly simple. First, launch the RMH Store Administrator on the database server. You must run this program […]


Software Engineering Planning

During the process of defining the functional requirements, there are three pitfalls to watch out for. Are the requirements realistic? Are they consistent? Are they complete? By Reid Phillips, Senior Software Engineer You have an idea for a piece of software. What comes next? The first stage of Software Engineering is typically that of planning. The planning stage starts with your problem statement but quickly expands beyond the initial description, eventually providing a complete picture […]


Creating a Basic Loyalty Program in Retail Management Hero (RMH)

 Retail Management Hero’s RMH Loyalty is flexible, powerful and user-friendly, with three types of point collection and seven types of point redemption. You can refine your own rules for collecting and redeeming points and tailor to fit your needs and customer base. By Josh Plumlee, Service Technician This article assumes you have already installed and configured Retail Management Hero (RMH) for operational use. RMH Loyalty is a complimentary add-on (extension) to RMH POS Software. It […]


What is Transport Layer Security (TLS)?

Secure Socket Layer (SSL) and Transport Layer Security (TLS) are critical to ensuring that systems are secure when communicating information between sources, such as merchant services transactions and online payments. What are SSL and TLS and how do they affect your business? By Brian Chow, Chief Technology Officer You’ve probably heard about Secure Socket Layer (SSL) and Transport Layer Security (TLS). You may have even gotten a notice that you are required to upgrade some […]


Five Easy Changes to Improve Network Security

By Sean Pride, Service Technician Often the most basic details can help make your network environment more secure. By following the below list of suggestions, you can strengthen your network security. Ditch the Default I’ve worked innumerable times with users who have failed to change their default router password. The first thing you should do after purchasing a piece of network hardware such a modem or router is log into the configuration page and change […]


Introduction to Software Engineering

By Reid Phillips, Senior Software Engineer I have an idea for some software. Now what? The processes associated with taking an idea for software and turning it into a reality is referred to as Software Engineering. As software has become more prevalent in our every day lives the processes and procedures associated with Software Engineering have continued to evolve. Though each implementation can be different, often Software Engineering will commonly involve stages such as planning, […]


Network Hardware: To Lease or To Buy?

Internet Service Providers advertise their devices as being convenient and easy to set up and activate and there is no refuting that claim. Leasing a modem from your ISP is a convenient way to provide your business with internet access. However, leasing network hardware is not the only option. By Sean Pride, Service Technician When considering equipment for your business, the database server, point of sale machines, and workstations are likely at the forefront. Peripherals […]


Reducing Retail Product Setup Errors in Microsoft Dynamics

There is a little-known mechanism in place to reduce errors and missing values as your team creates new items in Microsoft Dynamics AX or Microsoft Dynamics 365 software called Mandatory check. This feature is particularly helpful for organizations where retail operations personnel create new products. By Andrew Reeck, Microsoft Dynamics Implementation Consultant In a retail environment, there are unique settings that must be configured on every product in order for them to perform properly through […]


Blockchain and Its Retail Potential

“The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.” ~Don & Alex Tapscott, authors Blockchain Revolution (2016) By Dan King, President The blockchain is a way of digitally recording data and transactions, allowing digital information to be distributed but not copied. Mostly known and originally devised for its ties to Bitcoin, blockchain has an intriguing past under the cover of […]


reduce credit card processing fees

How To Reduce Credit Card Processing Fees

No one likes to spend money they don’t have to. Even though payment processor fees are a small percentage of the cost of a transaction, when you have many transactions the costs start to add up. Fortunately, there is often a way to reduce these transaction fees. By Reid Phillips, Senior Software Engineer When a point of sale (POS) communicates transaction details via a request to a payment processor, the POS must minimally include certain […]