Resource Library


Why Choose Windows-Based Retail POS Systems

There are a number of considerations to account for when selecting your retail point of sale (POS) system—hardware, software, peripherals, features, and so much more. One of the most foundational aspects is the operating system (OS) that your POS software will run on. The operating system is what helps your software communicate with the hardware and vice versa. It’s critical for the proper operation of your POS devices and which software you can choose. Windows OS […]


Touch Dynamic Quest Tablet

Retail Tablet POS Encourages Upselling and Cross-Selling

If you aren’t upselling and cross-selling in your retail store, you’re likely leaving money on the table. Done correctly, these tactics can enable you to increase sales, while helping customers get the most out of their purchases and improving customer service all at the same time. Your tablet point of sale (POS) system is a key to successful upselling and cross-selling processes. Upselling entails offering a pricier version of the item already in your customer’s […]


Software Engineering: Integration Testing for Reliability

To ensure reliability and stability of our integration products, all development projects have gone through different types of functional and non-functional testing which includes performance testing, usability testing, security testing, regression testing and stress testing, which are crucial to software engineering. By Charlie Wu, Software Engineer In a fast-paced retail environment that processes a large number of daily transactions, it is critical for retailers to have an efficient and reliable point of sale payment system […]

Software Engineering, Software Integration

Best Practices for Using Microsoft RMS with Windows 10

Using Microsoft RMS with Windows 10 OS? Windows 10 is a great Operating System, but it has a few new features that can cause issues when used with POS software such as Microsoft RMS. By Sean Pride, Service Technician To date, most Microsoft RMS and Windows users have probably upgraded to Windows 10. Windows 10 is a great Operating System, but it has a few new features that can cause issues when used with POS […]


Data Recovery: What Is Your Backup Solution Doing for You?

So much of the backup software marketing out there is focused on compliance, data protection, real-time protection, cloud backup, downtime, loss of information, security and automation, with less emphasis on data backup recovery. You do not often see terms like “recovery time” or “recovery success rate”. Perhaps it’s time to place more emphasis on the recovery options and their reliability when selecting a backup solution. By Ryan Nunn, Technical Services I recently had a situation […]


Point of Sale Security Best Practices

Enterprises should take several measures to improve point of sale security, prevent POS malware infections and avoid POS data breaches. By New West Technologies Service Team There are several key practices that every retailer should have in place, or work diligently toward implementing, in order to help prevent data breaches at the point of sale (POS). It’s important for you to acknowledge that all POS systems do have at least some level of security risk […]