Monthly Archives: August 2017


The Importance of Empathy Versus Sympathy in Customer Service

Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do my best to help you find a resolution.” By David Braun, Help Desk Technician Many years ago, I participated in a training for a call center […]


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Cayan Activates New Payment Integration for AX MPOS

Boston, MA – August 6, 2017 – Prompted by increasing demand for payment integration options for Microsoft Dynamics AX, we now have a seamless integration connecting Microsoft Dynamics AX MPOS with Cayan’s Genius payment technology. With this new product, data is completely encrypted end-to-end, tokenized and secure. CPay for AX MPOS comes complete with a range of features that retail stores can depend on: • Process Credit, Debit, EMV and Contactless Payments • Compatibility with […]


Retail POS Comparisons – Making the Right System Choice

With so many POS software solutions available to retailers, finding the best point of sale system with the right fit for your business can be challenging. That’s why we put together this step-by-step guide that will take you through the entire process, from initial research to testing and decision-making. By George Muchae, Principal VP Business Development Picking the right point of sale (POS) and/or enterprise resource planning (ERP) system is like picking a vehicle; most […]