Yearly Archives: 2017


Network Hardware: To Lease or To Buy?

Internet Service Providers advertise their devices as being convenient and easy to set up and activate and there is no refuting that claim. Leasing a modem from your ISP is a convenient way to provide your business with internet access. However, leasing network hardware is not the only option. By Sean Pride, Service Technician When considering equipment for your business, the database server, point of sale machines, and workstations are likely at the forefront. Peripherals […]


Reducing Retail Product Setup Errors in Microsoft Dynamics

There is a little-known mechanism in place to reduce errors and missing values as your team creates new items in Microsoft Dynamics AX or Microsoft Dynamics 365 software called Mandatory check. This feature is particularly helpful for organizations where retail operations personnel create new products. By Andrew Reeck, Microsoft Dynamics Implementation Consultant In a retail environment, there are unique settings that must be configured on every product in order for them to perform properly through […]


Vantiv to Release VIPay Merchant Services Integration for Retail Management Hero (RMH)

Symmes Township, Ohio – November 10, 2017 – For retailers using Retail Management Hero (RMH) point of sale software, there is a new merchant services option available with Vantiv VIPay for Retail Management Hero. Clients with Microsoft Dynamics have already been using VIPay with great success since 2016 and Vantiv has expanded their integration options to the RMH market. Vantiv VIPay is an EMV-ready payments integration created for RMH clients who need security, EMV, and […]


Blockchain and Its Retail Potential

“The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.” ~Don & Alex Tapscott, authors Blockchain Revolution (2016) By Dan King, President The blockchain is a way of digitally recording data and transactions, allowing digital information to be distributed but not copied. Mostly known and originally devised for its ties to Bitcoin, blockchain has an intriguing past under the cover of […]


Vantiv VIPay Merchant Services for RMS Now Available in Canada

Symmes Township, Ohio – November 1, 2017 – Vantiv has a new integration available for Microsoft Dynamics RMS users in Canada. There is now a version of VIPay for Microsoft RMS payment processing for Canadian retailers. Features include EMV, contactless Apple Pay, Android Pay, Debit and more, all certified on the Verifone VX805 device. Since early 2016, Vantiv has been onboarding Microsoft Dynamics RMS retail users in the United States to their VIPay platform for […]


reduce credit card processing fees

How To Reduce Credit Card Processing Fees

No one likes to spend money they don’t have to. Even though payment processor fees are a small percentage of the cost of a transaction, when you have many transactions the costs start to add up. Fortunately, there is often a way to reduce these transaction fees. By Reid Phillips, Senior Software Engineer When a point of sale (POS) communicates transaction details via a request to a payment processor, the POS must minimally include certain […]


The Importance of Empathy Versus Sympathy in Customer Service

Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do my best to help you find a resolution.” By David Braun, Help Desk Technician Many years ago, I participated in a training for a call center […]


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Cayan Activates New Payment Integration for AX MPOS

Boston, MA – August 6, 2017 – Prompted by increasing demand for payment integration options for Microsoft Dynamics AX, we now have a seamless integration connecting Microsoft Dynamics AX MPOS with Cayan’s Genius payment technology. With this new product, data is completely encrypted end-to-end, tokenized and secure. CPay for AX MPOS comes complete with a range of features that retail stores can depend on: • Process Credit, Debit, EMV and Contactless Payments • Compatibility with […]


Retail POS Comparisons – Making the Right System Choice

With so many POS software solutions available to retailers, finding the best point of sale system with the right fit for your business can be challenging. That’s why we put together this step-by-step guide that will take you through the entire process, from initial research to testing and decision-making. By George Muchae, Principal VP Business Development Picking the right point of sale (POS) and/or enterprise resource planning (ERP) system is like picking a vehicle; most […]


OpenEdge Releases ‘Edge for AX MPOS’ Payments Integration

Lindon, UT – July 26, 2017 – There is a new payments integration available to retailers using Microsoft Dynamics AX MPOS called Edge for AX MPOS. This newest integration from OpenEdge, the integrated payments division of Global Payments, is completely tokenized and encrypted, fully secure and removes retailers from the scope for PCI compliance. Edge for AX MPOS comes with a range of highly sought features that retailers require and depend on: Processing for Credit, […]