Customer Service


Social Distance Shopping: Why NFC Payments Make Sense

Near-Field Communication (NFC) touchless payments (Apple Pay, Google Pay, Samsung Pay, etc.) accommodate physical distancing at the point of sale, as the WHO encourages the use of contactless payments due to COVID-19. The narrative of COVID-19 continues to evolve and many of us – merchants and customers alike – are more acutely aware of the effects that reducing the amount of contact, in public, have in preserving our health and wellness. We’re sending out this […]

NFC and Contactless Payments

Touch Dynamic Quest Tablet

Retail Tablet POS Encourages Upselling and Cross-Selling

If you aren’t upselling and cross-selling in your retail store, you’re likely leaving money on the table. Done correctly, these tactics can enable you to increase sales, while helping customers get the most out of their purchases and improving customer service all at the same time. Your tablet point of sale (POS) system is a key to successful upselling and cross-selling processes. Upselling entails offering a pricier version of the item already in your customer’s […]


The Importance of Empathy Versus Sympathy in Customer Service

Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do my best to help you find a resolution.” By David Braun, Help Desk Technician Many years ago, I participated in a training for a call center […]