Customer Service


The Silicon Review Feature: Passion for Technology

The Silicon Review Feature: Passion for Technology50 Innovative Companies to Watch 2022 The Silicon Review – In the digital world we live in, businesses often face new obstacles every other day. The main difference between successful and unsuccessful businesses is how they tackle these obstacles. In the retail segment, consumers have varying demands that must be handled carefully, as retailers can easily lose business with a wrong move. To ensure that demands of varying levels […]

50 Innovative Companies to Watch 2022 - The Silicon Review

NFC and Contactless Payments

Social Distance Shopping: Why NFC Payments Make Sense

Social Distance Shopping: Why NFC Payments Make Sense Near-Field Communication (NFC) touchless payments (Apple Pay, Google Pay, Samsung Pay, etc.) accommodate physical distancing at the point of sale, as the WHO encourages the use of contactless payments due to COVID-19. The narrative of COVID-19 continues to evolve and many of us – merchants and customers alike – are more acutely aware of the effects that reducing the amount of contact, in public, have in preserving […]


Retail Tablet POS Encourages Upselling and Cross-Selling

Retail Tablet POS Encourages Upselling and Cross-Selling If you aren’t upselling and cross-selling in your retail store, you’re likely leaving money on the table. Done correctly, these tactics can enable you to increase sales, while helping customers get the most out of their purchases and improving customer service all at the same time. Your tablet point of sale (POS) system is a key to successful upselling and cross-selling processes. Upselling entails offering a pricier version […]

Touch Dynamic Quest Tablet

The Importance of Empathy Versus Sympathy in Customer Service

The Importance of Empathy Versus Sympathy in Customer Service Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do my best to help you find a resolution.” By David Braun, Help Desk Technician Many years ago, […]