Monthly Archives: May 2018


EBT, SNAP, and WIC: The Why, How, and What Now

Electronic Benefits Transfer (EBT) is an electronic system that allows a recipient to authorize the transfer of their government benefits from a Federal account to a retailer account to pay for products received. EBT is used in all 50 States, the District of Columbia, Puerto Rico, the Virgin Islands, and Guam and has been implemented in all States since June 2004. By Jonathan Fleming, Director of Software Development Electronic Benefits Transfer (EBT) is a federally funded […]


Prevent Malware: Upgrade Network Security Devices

Malware Notice on Over 500,000 Network Devices: Upgrade Your Network Security Devices Today In order to keep you informed of new developments in security risk, please be aware that there has recently been active router malware dubbed “VPNFilter” making the rounds that affects consumer-grade routers made by Linksys, MikroTik, Netgear, TP-Link and other on network-attached storage devices. According to researchers at Cisco and Symantec, hackers possibly working for an advanced nation have infected more than 500,000 […]


Troubleshooting SQL Database Connection Issues

If you are receiving the “Connect to Server” error when working with your SQL database connection, there are a few basic troubleshooting tips for you to follow that may help to resolve the database connection issues. Below are five steps you can take to troubleshoot the connection. If you need more advanced assistance after taking these steps, our technical services team can help.  By Josh Plumlee, Service Technician When you receive the SQL Database connection […]


Store and Forward Versus Offline Support

Does your payment solution offer Store and Forward functionality or Offline Support? If you are unsure about this, it’s time to check. What will happen to your store if the internet stops working? You can’t make a credit card sale without the internet. What happens if your store server breaks down? You can’t complete transactions if your store database is offline. By Eric Linscheid, Quality Assurance Engineer When your payment solution offers Store and Forward […]


Go Mobile with the Touch Dynamic Quest Tablet and Vantiv VIPay

Compatible with Microsoft RMS and Retail Management Hero software solutions, the Quest III Windows tablet will help you line bust and manage inventory from an encrypted tablet POS solution! New West has teamed up with Touch Dynamic and Vantiv (now Worldpay) merchant services to present our configuration of the Quest III tablet point of sale solution. Installed with Microsoft RMS or Retail Management Hero and paired with Vantiv VIPay Mobile merchant services, we can provide […]


Online Retail’s Bot Problem

Bots are a fact of life these days and can account for up to 40-60% of web traffic on a retailer’s site. Online retailers might know how much of their web traffic is from bots, but what they probably don’t know is what those bots are doing. By George Muchae, Principal VP Business Development When most people think about bots they typically think attacks, such as DDoS or application-layer attacks. However, these are only some […]