Resource Library

Software Engineering Planning

 in Resource Library / Software_Development by

Software Engineering Planning During the process of defining the functional requirements, there are three pitfalls to watch out for. Are the requirements realistic? Are they consistent? Are they complete? By Reid Phillips, Senior Software Engineer You have an idea for a piece of software. What comes next? The first stage of Software Engineering is typically that of planning. The planning stage starts with your problem statement but quickly expands beyond the initial description, eventually providing […]

Creating a Basic Loyalty Program in Retail Management Hero (RMH)

 in Resource Library / Retail Management Hero / Tips_and_Troubleshooting by

Creating a Basic Loyalty Program in Retail Management Hero (RMH)  Retail Management Hero’s RMH Loyalty is flexible, powerful and user-friendly, with three types of point collection and seven types of point redemption. You can refine your own rules for collecting and redeeming points and tailor to fit your needs and customer base. By Josh Plumlee, Service Technician This article assumes you have already installed and configured Retail Management Hero (RMH) for operational use. RMH Loyalty […]

What is Transport Layer Security (TLS)?

 in News / Resource Library / Security_and_Backup by

What is Transport Layer Security (TLS)? Secure Socket Layer (SSL) and Transport Layer Security (TLS) are critical to ensuring that systems are secure when communicating information between sources, such as merchant services transactions and online payments. What are SSL and TLS and how do they affect your business? By Brian Chow, Chief Technology Officer You’ve probably heard about Secure Socket Layer (SSL) and Transport Layer Security (TLS). You may have even gotten a notice that […]

Five Easy Changes to Improve Network Security

 in Resource Library / Security_and_Backup by

Five Easy Changes to Improve Network Security By Sean Pride, Service Technician Often the most basic details can help make your network environment more secure. By following the below list of suggestions, you can strengthen your network security. Ditch the DefaultI’ve worked innumerable times with users who have failed to change their default router password. The first thing you should do after purchasing a piece of network hardware such a modem or router is log […]

Introduction to Software Engineering

 in Resource Library / Software_Development by

Introduction to Software Engineering By Reid Phillips, Senior Software Engineer I have an idea for some software. Now what? The processes associated with taking an idea for software and turning it into a reality is referred to as Software Engineering. As software has become more prevalent in our every day lives the processes and procedures associated with Software Engineering have continued to evolve. Though each implementation can be different, often Software Engineering will commonly involve […]

Network Hardware: To Lease or To Buy?

 in Resource Library / Security_and_Backup by

Network Hardware: To Lease or To Buy? Internet Service Providers advertise their devices as being convenient and easy to set up and activate and there is no refuting that claim. Leasing a modem from your ISP is a convenient way to provide your business with internet access. However, leasing network hardware is not the only option. By Sean Pride, Service Technician When considering equipment for your business, the database server, point of sale machines, and […]

Reducing Retail Product Setup Errors in Microsoft Dynamics

 in Microsoft Dynamics / Resource Library / Tips_and_Troubleshooting by

Reducing Retail Product Setup Errors in Microsoft Dynamics There is a little-known mechanism in place to reduce errors and missing values as your team creates new items in Microsoft Dynamics AX or Microsoft Dynamics 365 software called Mandatory check. This feature is particularly helpful for organizations where retail operations personnel create new products. By Andrew Reeck, Microsoft Dynamics Implementation Consultant In a retail environment, there are unique settings that must be configured on every product […]

Blockchain and Its Retail Potential

 in News / POS_Software_and_Hardware / Resource Library by

Blockchain and Its Retail Potential “The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.” ~Don & Alex Tapscott, authors Blockchain Revolution (2016) By Dan King, President The blockchain is a way of digitally recording data and transactions, allowing digital information to be distributed but not copied. Mostly known and originally devised for its ties to Bitcoin, blockchain has an intriguing […]

How To Reduce Credit Card Processing Fees

 in Merchant Services / Resource Library / Tips_and_Troubleshooting by

How To Reduce Credit Card Processing Fees No one likes to spend money they don’t have to. Even though payment processor fees are a small percentage of the cost of a transaction, when you have many transactions the costs start to add up. Fortunately, there is often a way to reduce these transaction fees. By Reid Phillips, Senior Software Engineer When a point of sale (POS) communicates transaction details via a request to a payment […]

reduce credit card processing fees

The Importance of Empathy Versus Sympathy in Customer Service

 in Customer Service / Resource Library by

The Importance of Empathy Versus Sympathy in Customer Service Sympathy involves identifying with and even taking on another person’s emotions. A sympathetic response is, “That really makes me angry, too. I promise to fix it.” Empathy refers to acknowledgment and affirmation of another’s emotional state. An empathetic response is, “I can understand why that makes you angry. I’ll do my best to help you find a resolution.” By David Braun, Help Desk Technician Many years ago, […]