Case Study


Abernathy’s Northwest Hobbies – Microsoft RMS Case Study

Making RC Hobby Sales Stronger, Faster and Better Inventory tracking for a hobby shop can be a daunting task. With so many tiny parts to manage, day to day business might be overwhelming. By implementing Microsoft RMS, Abernathy’s Northwest Hobbies was able to decrease the time required for inventory management. Integration with their website also allowed for more robust order tracking and fulfillment, in turn creating more satisfied customers and employees.


Seattle Goodwill – Microsoft RMS Case Study

Reducing Employee Time and Making Processes Faster with Microsoft RMS By implementing Microsoft RMS, Great Plains, SharePoint and Forecaster, Seattle Goodwill was able to increase system capabilities, improve speed of cashiering and reduce manager tasks when opening, running and closing the stores. New West Technologies was able to customize the Goodwill tagging and labeling process for new items and donations with the NWT Production Suite RMS add on. Production Suite streamlined production tasks to improve speed and inventory tracking for Seattle Goodwill.


Domaine Serene – Microsoft RMS Case Study

From Grape to Shelf with Microsoft RMS Wineries offer unique challenges for POS solution integration. Grapes are grown on the premises, pressed and bottled into fine wine, then distributed and sold; all in the same location. Domaine Serene, a distinguished winery in the Dundee Hills of Oregon, needed a digital solution for its award winning wine that would cover all aspects of operation, from grape to shelf. Allan Carter, Marketing Director of Domaine Serene, was interested in expanding the retail operations of the winery. In researching potential solutions he came across New West Technologies, a Portland based integrator of retail […]


Local Choice Produce Market – Microsoft RMS Case Study

A Fresh Approach to POS and Loyalty Systems with Microsoft RMS Local Choice Market chose an old-world approach to selling produce in an open-air market with bins full of fresh produce from regional farms. While the concept may be traditional, the approach is very modern, and an innovative food market deserves an innovative POS solution. Local Choice market chose New West Technology to build a retail point of sale system that was as fresh as the local produce they sell. The highlight of the system that includes Microsoft Dynamics on nine POS stations with weight scanners is not the system […]


Habitat for Humanity of Metro Denver – Microsoft RMS Case Study

Habitat for Humanity ReStore Chain Improves Services to its Mission, Customers, and Donors “Microsoft Dynamics RMS’ flexibility and New West’s wide retail familiarity were a great fit for us. RMS sells to walk-ins and industrial customers. Then it manages the big picture and granular details of materials cost and returns. Its feature set spoke to our business’s functional requirements and future scalability. We see Microsoft’s vision for RMS as matching our customer vision. It’s customer-centric for us as users, just as we’re centered on our 10,000 customers. We’ve seen it scale up to large chains, so we’ll be in its […]


Portland Children’s Museum – Microsoft RMS Case Study

Portland Children’s Museum Gains Renewed Focus on Promoting Imagination with Microsoft RMS Software After working closely with New West Technologies on solution design and implementation, Portland Children’s Museum now has the time and ability to focus on their mission: to inspire imagination, creativity and the wonder of learning in children and adults by inviting moments of shared discovery. According to Peter Buonincontro, Associate Director of Visitor Services, the Museum Retail POS Solution has saved them at least $20,000 a year in staffing costs by being able to repurpose those people to be mission focused, ultimately enhancing what the museum can offer their […]